Frequently Asked Questions
WHAT IS A SATISFACTION GUARANTEE? HOW DO I RETURN SOMETHING?
100% SATISFACTION GUARANTEE AND RETURN POLICY
We stand behind everything we sell. If you are not satisfied with your online purchase, you can return any item for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund. Refunds are provided as a store credit or credit card refund, less 20% processing fee.
To use our satisfaction guarantee program, firstname.lastname@example.org.
All product returns require a Return Merchandise Authorization (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address, request an RMA and follow the instructions provided. Your refund will be processed as soon as your items are received.
Please email us at email@example.com and explain in detail what is wrong with the product. In your email, please send us the product name and number as well as the invoice number for your order. If it is a physical defect in the product, please include pictures.
We will reship the item to you with haste.
WHERE IS MY ORDER?
We do our best to get your order processed and shipped as quickly as possible. All orders usually ship within 1-2 business days after your order is placed. Depending on your location the shipper we use may change. Typically, we use USPS and UPS for domestic shipping and DHL for international. Once your order has been shipped, we will send a tracking number and summary of your order to the email address you entered. If you see any problems with your order or address, immediately contact us to see if we can help reroute your package as once your product has shipped it is no longer our responsibility and you may have to contact the shipper directly if you have any questions.
We are not responsible for lost or stolen packages. We do our best to verify your address, but you should double check the shipping address before you finish checkout. Contact us if you have any questions or concerns, firstname.lastname@example.org
You can find your tracking info in the My Account section on the website.
Please take care in providing your shipping information. What you enter on your order is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.
WHAT KIND OF EMAIL SHOULD I EXPECT TO RECEIVE FROM Shop.Fairvilla.com?
By placing an order, you will be automatically subscribed to our newsletter program. If you would like to opt out of our newsletters and/or promotional communications, you may do so on any email you receive or email us to be removed. Your opt out will not prevent you from receiving transactional emails like confirmation and shipping details. Your information is secure and confidential and will not be sold or shared with any 3rd parties except as necessary to fulfill your order.
Emails you might be sent:
Exclusives, Sales & Special Offers, Newsletters: Get the scoop on promotional events, email exclusive discounts and more.
I signed up, so why am I not receiving emails from the Site in my personal inbox?
First, make sure your email address is correct in your account profile. Next, Emails from us may be going to your spam collection. Please add email@example.com to your email address book.
HOW DO I CHANGE MY ACCOUNT SETTINGS?
If you have a Shop.Fairvilla.com account and wish to update your email address, please enter your changes in My Account. You can change your mailing and shipping address in the My Account Address book section. You can also view your existing orders in this section. Orders are assigned to the email address that you checked out under. If you placed an order as a guest and then created an account and want to link that order, please email us for instructions.
IF I HAVE A PROBLEM WITH MY ORDER, WHO DO I CONTACT?
Contact us anytime!
If you have any concerns regarding your use of the Site, please see our firstname.lastname@example.org
WHAT WILL APPEAR ON MY CREDIT CARD STATEMENT?
If you pay with a credit or debit card, you will not see Shop.Fairvilla.com on your statement. We value discretion. You will see CNVCOM LLC instead. If you have any concerns about an order or a refund, Contact Customer Service